Refund & Cancellation Policy

This policy explains how cancellations and refunds work for the online stores Teamy designs and builds. It forms part of our Terms & Conditions.

1. The free preview

The preview of your store is free. You don't pay anything to see it, and you can decide not to go ahead at no cost.

2. Payment stages

The standard build is ₹8,999, one-time, paid in these stages: [to be confirmed]. Each stage is confirmed in writing (WhatsApp or email) before you pay. Online payments on this website are processed by Razorpay.

3. Cancelling before work starts

If you cancel after paying but before we start the full build: [to be confirmed].

4. Cancelling during the build

If you cancel after we've started the build but before launch: [to be confirmed]. Any work already delivered to you stays yours.

5. After launch

Once your store is live: [to be confirmed]. If something we built doesn't work as agreed, tell us and we'll fix it.

6. What can't be refunded

Payments you make to third parties, such as your domain registration, payment gateway fees or WhatsApp business messaging charges, are made in your name and aren't refundable by Teamy. Ask the provider about their own refund policy. Add-ons and care plans: [to be confirmed].

7. How to request a refund

Email hello@teamy.in or message us on WhatsApp at +91 95096 12425 with your name, brand and the payment you're asking about. We'll confirm within [to be confirmed]. Approved refunds are paid back to the original payment method within [to be confirmed].

8. Questions

If anything here is unclear, ask us before you pay. We'd rather explain up front than surprise you later.