WhatsApp order updates your customers actually read.

When an order is placed, the store sends a WhatsApp message to the number the customer entered at checkout. As the order is packed and handed to your courier, the next update goes out with the tracking link. When the courier marks it delivered, a final message closes the loop and can invite a review or a reorder later.

Messages use WhatsApp's business messaging, so they come from your brand's business profile, not from a personal number. WhatsApp's own business-messaging charges can apply depending on how messages are sent and how many you send; we walk you through them before switching anything on.

For a cash-on-delivery order, the customer gets a short message asking them to confirm. Confirmed orders move straight to packing. If a customer doesn't confirm, the order is flagged, and you can call them or cancel it before you pay for a shipment that's likely to be refused.

This one step is often the difference between COD being a growth channel and COD being a cost you dread.

Order updates go only to customers who ordered, about the order they placed. Promotional messages, like drops or offers, are kept separate and sent only to people who opted in. That keeps your number in good standing and your customers happy to hear from you.

Fewer DMs asking where an order is, because customers already have the tracking link. Fewer refused COD parcels, because unconfirmed orders are caught before they ship. And a cleaner WhatsApp inbox, where the messages left are real questions you actually want to answer.

Every update is tied to an order in your store, so you can see the full history of what a customer was told and when, which helps when a delivery goes wrong and you need to sort it out quickly.

We set up the business profile, write the messages with you and test each one with real orders before launch. If you change couriers or your process later, we update the messages so they keep matching what actually happens.